Postage and Courier Fees Your order can be delivered to anywhere throughout New Zealand. Delivery Charges: + $5.50 if Rural Under $120 $7.50 $120+ Free * Freight delivery times stated are for average volume items with total order weight under 5kg. Additional delivery time may result for some deliveries. Contact us if you require more details. Delivery addresses Goods can be delivered to a post office box via NZPost courier service. If shipping to a PO Box you must select standard delivery during checkout. Company policy is that we do not under any circumstances issue instructions to our couriers to leave deliveries unattended when no one is at the delivery location. Heavy Goods For unusually large or bulky orders our customer service staff may contact you if any additional freight costs are needed.
Returns Sometimes products need to be returned due to faults or other reasons. Please read the below information regarding our returns policy. Your Rights under the New Zealand Consumer Law – Our goods come with guarantees that cannot be excluded under the New Zealand Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Change of mind returns If for any reason you are not satisfied with your purchase, return the goods to us within 7 days* (14 Days for mail order and internet customers) and we will offer you an exchange or refund. Goods must be unmarked and in original condition with original instructions and packaging. All sales dockets must be included. To do this, customers must provide bank account details. If freight expenses of any type have been incurred, these are not refundable. * Note: Refunds on “Change of Mind” purchases do not apply to printed products. How to return an item purchased online items purchased online can be returned to our store providing the general returns conditions above are met. Please present your tax invoice, which you would have received to the email address you submitted at the time of placing your order as well as the delivery note that you received with your order package, in order for your return/refund to be processed in-store. If you cannot locate your tax invoice please contact us so we can organise for it to be resent. Refunds will be issued back onto the same credit card that was used to place the order.