Sometimes products need to be returned due to faults or other reasons. Please read the below information regarding our returns policy.
Your Rights under the New Zealand Consumer Law – Goods come with guarantees that cannot be excluded under the New Zealand Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Change of mind returns
If for any reason you are not satisfied with your purchase, return the goods to the vendor within 7 days* (14 Days for mail order and internet customers) and the vendor will offer you an exchange or refund. Goods must be unmarked and in original condition with original instructions and packaging. All sales dockets must be included. To do this, customers must provide bank account details. If freight expenses of any type have been incurred, these are not refundable.
* Note: Refunds on “Change of Mind” purchases do not apply to printed products or custom made products.
How to return an item purchased online
items purchased online can be returned to the vendor providing the general returns conditions above are met. Please present your tax invoice, which you would have received to the email address you submitted at the time of placing your order as well as the delivery note that you received with your order package, in order for your return/refund to be processed in-store. If you cannot locate your tax invoice please contact the vendor so they can organise for it to be resent. Refunds will be issued back onto the credit card that was used to place the order.